Contact & Disclaimer
How to get help and how to use the information on this website.
Need CSIL services?
For an assessment or to ask whether CSIL may be appropriate, contact the Home and Community Care office of your local B.C. health authority.
About this website
csilbc.ca is designed as an independent information resource about the Choice in Supports for Independent Living program in British Columbia. It is not a B.C. government website and does not make eligibility decisions, approve funding or provide health-care services.
Accessibility, Contact & Support
CSILBC.ca is intended to make information about Choice in Supports for Independent Living easier to understand and access. We aim to provide information in clear language and a format that works well on desktop computers, tablets and mobile devices. The website is designed to support keyboard navigation, readable text, descriptive image alternatives, semantic headings and visible focus indicators.
If you use a screen reader, keyboard navigation, magnification software, voice-control software or another assistive technology and encounter a problem with this website, please contact us using the information provided on this website. We welcome reports about inaccessible content, broken links, difficult-to-use forms or other accessibility barriers.
Important: CSILBC.ca is an independent information resource and is not a B.C. Government service. The health authorities listed below are the appropriate starting points for questions about assessments, eligibility, home support services and CSIL. Contact information can change, so users should confirm current information on the official health authority website before relying on a telephone number or email address.
Health Authority Contacts
The five regional health authorities in British Columbia provide Home and Community Care services in their respective regions. If you are interested in CSIL, your local Home and Community Care office is generally the best place to start. A health-care professional may also be able to make a referral.
Fraser Health
| Contact | Information |
|---|---|
| Home & Community Care | 1-855-412-2121 — Fraser Health Access Line. Available 7 days a week, 7:00 a.m. to 9:00 p.m., 365 days a year. |
| General Fraser Health |
1-877-935-5669 toll-free 604-587-4600 local |
| Website | Fraser Health |
| Home & Community Care | Home and Community Care information |
Fraser Health states that new clients can contact its Home and Community Care Access Line at 1-855-412-2121 or book a telephone appointment online.
Interior Health
| Contact | Information |
|---|---|
| Home Health Central Intake | 1-800-707-8550 — for Home & Community Care referrals, including self-referrals by clients, families and the public. |
| Corporate Office | 250-469-7070 |
| General email | feedback@interiorhealth.ca |
| Website | Interior Health |
Interior Health advises new or returning clients and members of the public seeking Home Health services to contact Home Health Central Intake at 1-800-707-8550.
Island Health
| Region | Community Access Line | Hours |
|---|---|---|
| South Island |
250-388-2273 1-888-533-2273 toll-free |
8:30 a.m. – 10:30 p.m. |
| Centre Island |
250-739-5749 1-877-734-4101 toll-free |
8:30 a.m. – 8:00 p.m. |
| North Island |
250-331-8570 1-866-928-4988 toll-free |
8:30 a.m. – 6:00 p.m. |
| General Island Health |
250-370-8699 1-877-370-8699 toll-free |
General information |
| General email | info@islandhealth.ca | General information only |
| Website | Island Health | |
Island Health's current Home Support information provides separate Community Access Lines for South, Centre and North Island. Island Health also provides a general switchboard at 250-370-8699, toll-free 1-877-370-8699, and the general information email info@islandhealth.ca.
Northern Health
| Contact | Information |
|---|---|
| General Northern Health | 250-565-2649 |
| General email | hello@northernhealth.ca |
| Home & Community Care | Contact your local Home Health / Community Services office through Northern Health's current service directory. |
| Website | Northern Health |
Northern Health's contact information is subject to regional service arrangements. For current Home and Community Care contact information, use Northern Health's official website or service directory rather than relying on an older local-office number. The B.C. Government lists 250-565-2649 and hello@northernhealth.ca as Northern Health's general administrative contacts.
Vancouver Coastal Health
| Contact | Information |
|---|---|
| Home & Community Care Access Line | 604-263-7377 |
| General VCH |
1-866-884-0888 toll-free 604-736-2033 local |
| General email | feedback@vch.ca |
| Website | Vancouver Coastal Health |
Vancouver Coastal Health identifies 604-263-7377 as its Home and Community Care Access Line for arranging home and community care services.
Other useful B.C. contacts
| Service | Contact | When to use it |
|---|---|---|
| HealthLink BC | 8-1-1 | Health information and help determining which health service or resource may be appropriate. |
| Emergency | 9-1-1 | For immediate medical emergencies or situations where there is an immediate threat to health or safety. |
| BC 211 | 2-1-1 | Information and referral for community, government and social services in British Columbia. |
Accessibility commitment
We are committed to improving the accessibility of CSILBC.ca. If you experience a barrier while using this website, please let us know what page or feature caused the problem and, where possible, describe the difficulty you experienced. Feedback can help us identify problems with navigation, text readability, links, tables, forms, images, keyboard operation, screen-reader compatibility or other assistive technologies.
Because this website is an independent resource, requests concerning government services, health-care assessments, CSIL eligibility, funding, care plans or official program decisions should be directed to the appropriate health authority. Official B.C. Government and health authority information takes precedence over information published on CSILBC.ca.